Shipping policy

Standard orders are processed and dispatched within 1–3 business days (excluding weekends and major holidays).

During new product launches or peak holiday seasons, processing times may extend up to 3–5 business days.

Standard Shipping: Delivers within 3–7 business days after dispatch.

Expedited Shipping: Delivers within 1–3 business days after dispatch (rates calculated at checkout).

Shipping fees are non-refundable once an order has been dispatched.

We ship to select international destinations.

Transit times typically take 7–14 business days, depending on destination and local customs clearance.

Duties & Taxes: International customers are responsible for any duties, taxes, or customs fees levied by their home country upon arrival.

As soon as your order leaves our fulfillment center, you will receive an automated shipping confirmation email with a direct tracking link.

Please allow up to 24 hours for the carrier to update tracking information after the label is generated.

Damaged Items: If your glass bottle or product arrives broken or damaged during transit, please reach out via our Contact Us page within 48 hours of delivery with your order number and clear photos of the package.

Incorrect Addresses: Please double-check your shipping details at checkout. ISOLA is not responsible for packages delivered incorrectly or lost due to address errors provided during purchase.